Refund Policy

At Neural Pathways, all payments are made in-store at the time of your appointment. Since no advance or online payments are taken, refunds generally do not apply.

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1. Cancellations & No-Shows

• 24 hours’ notice required: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Late cancellations or no-shows: May result in being charged the full session fee at your next booking.

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2. Services Rendered

• Payments are for the practitioner’s time and expertise; therefore, refunds cannot be issued once a service has been provided.

• If you are unsatisfied with your service, please raise it with us on the day so we can address it immediately.

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3. Exceptional Circumstances

In rare cases (e.g., practitioner cancellation or medical emergencies), management may use discretion to adjust or waive fees.